Refunds and Cancellation
Complaints
Any complaint regarding a damaged product must be reported within 24 hours of delivery. To raise a complaint, please contact info@classiccurvescc.com and provide a complete, continuous, and unedited unboxing video clearly showing the package being opened and the condition of the product received.
1. No Refund Policy
All purchases made through our website are final. We do not provide refunds under any circumstances, including but not limited to change of mind, incorrect product selection, delayed delivery, dissatisfaction with the product, or any other reason. Once an order has been placed and processed, no refund request will be accepted.
2. No Cancellation Policy
Orders cannot be cancelled, modified, or changed once they have been successfully placed. Customers are requested to carefully review all order details before completing their purchase.
3. Damaged Product Exchange
We only provide replacement/exchange for products that are received in a damaged condition. To be eligible for an exchange, the customer must report the issue within 24 hours of delivery and provide a complete, continuous, and unedited unboxing video as proof.
The unboxing video must clearly show:
- The sealed package before opening.
- The entire unboxing process without any cuts, pauses, or edits.
- The damaged product received.
Products reported without a valid unboxing video or after the specified reporting period will not be eligible for replacement or exchange.
Final Decision
After reviewing the submitted proof, our team will determine whether the product qualifies for a replacement. The company's decision regarding exchange eligibility shall be final and binding.